The most crtical aspect of service delivery or any business transction is managing customer expectations because that’s where customer satisfaction comes from.
Many times we focus so much on the money but not what the client expects only to later start saying, but I thought you wanted this. I thought you had two weeks to wait e.t.c.
Many of the clients we have worked with in the past, pre covid will tell you one of the things we are good at is doing the best in the quickest possible time. Most importantly, when we give you our word its as good as money in the bank. If we say three days then three days it will be.
Jaluum Herberts Luwizza is a Speaker,Writer, Columnist with the C.E.O Magazine and Contributor with the Nile Post.He is also a Business Consultant with YOUNG TREP East Africa’s No.1 Business Management and Consultancy firm that helps people start and grow profitable businesses.twitter:jaluwizza
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