Documentation in business is key.

Documentation in business is key.

Documentation in business is key. The other day I was talking to a client over an online consultation. Their problem was that they didn’t know how much they were making although they made money daily. So they could determine how much to pay themselves. How will...
Managing Customers Expectations

Managing Customers Expectations

The most crtical aspect of service delivery or any business transction is managing customer expectations because that’s where customer satisfaction comes from. Many times we focus so much on the money but not what the client expects only to later start saying,...